Return / Replacement Eligibility Window You can raise a return or replacement request for eligible products within 7 days of the delivery date, as shown by the courier Requests raised after this period may not be accepted except in cases of manufacturing defects covered under warranty, if any.
Hygiene & Safety Rules Due to hygiene and safety reasons, opened, used, or tampered skincare and cosmetic products are generally not eligible for Returns are only accepted if:
You received a damaged, leaked, or defective product.
You received the wrong product or wrong variant/quantity compared to your order confirmation. Photos and, where possible, an unboxing video may be requested as proof to validate the claim.
Non‑Returnable Items The following are typically non‑returnable:
Products marked as “final sale”, “non‑returnable”, or “clearance” at the time of purchase.jumpseller+1
Free gifts, samples, or promotional items received with an order.
Products returned without original packaging, seals, labels, or invoice.
How to Raise a Return or Replacement Request To request a return or replacement, contact Flafrisko Customer Support within the eligibility window via email, WhatsApp, or the contact form, mentioning: order number, product details, reason for return, and supporting photos/videos. The support team usually responds within 24–72 working hours with next steps and pickup/inspection details.
Inspection, Approval & Rejection Once the product is picked up and reaches the warehouse, it undergoes a quality check.
If the return is approved, a refund or replacement is processed.
If the returned item is found used, damaged due to improper handling, or different from what was originally shipped, the claim may be rejected and the product sent back to you.
Refund Method & Timelines Approved refunds are usually processed within 2–7 business days from the date of quality check completion. Refunds are issued to the original payment method (credit/debit card, UPI, net banking, wallet) or as store credit as per your choice and the policy in force. Your bank or payment provider may take additional time to reflect the amount.
Order Cancellation
Before dispatch: You may request cancellation by contacting support or using the My Orders section (if available). If the order has not been packed or shipped, it can generally be cancelled with a full refund.
After dispatch: Once shipped, orders cannot usually be cancelled and will be handled as a return if eligible. Refusing to accept the parcel may lead to deduction of two‑way shipping and handling charges from any refund.
